Phone scammer threatens electricity disconnect if money not paid
La Plata Electric Association (LPEA) is once again cautioning its members to not be fooled by impersonators claiming to be from LPEA and threatening disconnection for lack of payment. The current scam attempt appears to be a twist on a similar effort tried last December.
“We’ve heard from a commercial customer in Durango that the business must pay $500 at a Safeway grocery store because the account is past due for the installation of a new ‘GPS’ meter,” said Ron Meier, manager of engineering and member relations. “Other than LPEA does not have a Safeway in its service territory, a key signal of fraud is ‘GPS meter’ – something that does not exist.”
The caller also provides an 800 phone number not affiliated with LPEA.
When an account is past due, LPEA customers receive a series of notices and are given adequate time to settle their bills before any disconnect would take place. Plus LPEA does no disconnects after-hours, on weekends or holidays, nor is any meter installation being done on a Saturday.
If in doubt about a supposed disconnect call from LPEA or authorized agent, customers are asked to politely end the conversation and call the LPEA Customer Service Department, 970.247.5786 or 888.839.5732, Monday-Friday, during regular business hours to clarify any billing questions. If the call is blatantly fraudulent, members should also call the local authorities.
LPEA, a Touchstone Energy Cooperative established in 1939, provides to its more than 30,000 members, with nearly of 42,000 meters, safe, reliable electricity at the lowest reasonable cost, while being environmentally responsible.