Businesses and residents being threatened with disconnection for lack of payment
La Plata Electric Association (LPEA) is once again cautioning its members to not be fooled by impersonators, claiming to be from LPEA and threatening disconnection for lack of payment.
“We’ve received numerous calls from businesses about this current potential scam, and we’re so gratified that they’re calling us directly before they pay some arbitrary scammer,” said Betsy Lovelace, customer service supervisor. “We want our members, if they get a questionable phone call, to get a call-back number from the scammer, then hang up and call LPEA directly to see if there truly is an issue with their account.”
LPEA’s Customer Service Department can be reached during regular business hours at 970.247.5786 or 888.839.5732, for clarification of any billing questions. LPEA members can also review the status of their account at any time online at www.lpea.coop, and click on the SmartHub icon.
Lovelace notes that LPEA does not make phone calls threatening to immediately disconnect anyone’s electricity for lack of payment. When an account is past due, LPEA customers receive a series of written notices and are given adequate time to settle their bills before any disconnect would take place.
“LPEA also, in compliance with regulations, does not take credit card payments over the phone,” says Lovelace. “We also do not have any arrangements with local retail stores for payment. Please do not purchase any kind of payment card and believe you’re paying your electric bill. You’ll only be padding the scammer’s pockets.”
If a call is blatantly fraudulent, LPEA members are advised to call the local authorities.
LPEA, a Touchstone Energy Cooperative established in 1939, provides to its more than 30,000 members, with nearly 42,000 meters, safe, reliable electricity at the lowest reasonable cost, while being environmentally responsible.
For additional information, contact LPEA at 970.247.5786 or visit www.lpea.coop.