Elderly residents being threatened with disconnection for lack of payment
La Plata Electric Association (LPEA) is once again cautioning its members to not be fooled by impersonators who claim to be from LPEA and threaten disconnection for lack of payment. The current phone scam appears to be targeting senior citizens, requesting payment over the phone via a bank debit card.
“Senior citizens are often vulnerable to experienced, convincing phone scammers, so we want to make sure our members understand that LPEA representatives, in compliance with regulations, do not collect payment information such as credit or debit card numbers over the phone,” said Linda Looman, manager of customer service. “Because they now appear to be targeting seniors, we ask children, neighbors and caretakers of our seniors to be aware and caution their family and friends.”
LPEA members are asked, if they get a questionable phone call demanding immediate payment, to try to get a call-back number from the scammer, then hang up and call LPEA directly to see if there truly is an issue with their account. If a call is blatantly fraudulent, LPEA members are advised to call the local authorities.
LPEA’s Customer Service Department can be reached during regular business hours at 970.247.5786 or 888.839.5732, for clarification of any billing questions. LPEA members can also review the status of their account at any time online at www.lpea.coop, and click on the SmartHub icon.
Looman notes that LPEA does not make phone calls threatening to immediately disconnect anyone’s electricity for lack of payment. When an account is past due, LPEA customers receive a series of written notices and are given adequate time to settle their bills before any disconnect would take place.
LPEA, a Touchstone Energy Cooperative established in 1939, provides to its more than 30,000 members, with in excess of 42,000 meters, safe, reliable electricity at the lowest reasonable cost, while being environmentally responsible. To explore employment, or for additional information, visit www.lpea.coop.