LPEA member satisfaction survey scheduled to begin November 12
Co-op interested in consumer-members’ opinions regarding electricity and operations
DURANGO, Colo. – To help determine consumer-members’ opinions and electricity practices, plus better serve its consumer-members in the future, La Plata Electric Association (LPEA) has contracted with the National Rural Electric Cooperative Association (NRECA) Market Research Services to survey a sampling of households in La Plata and Archuleta counties. The telephone and online surveys are scheduled to begin November 12, 2018.
“The overall objective of the study is to measure current residential consumer-member satisfaction with the co-op and the trends over time,” said Ron Meier, manager of engineering and member relations. “Each time we have NRECA, which is the, conduct a survey we learn more about our consumer-members’ evolving attitudes and opinions, and we use the information to shape the cooperative’s practices and goals.”
Survey telephone calls will be placed during evening hours, between 5 and 9 p.m. (local time) and no calls will be made on Sundays. More than 400 households will be arbitrarily selected and surveyed, and LPEA requests that those who do receive the calls or the email request, participate. The survey, whether telephone or online, should take no more 5 minutes, and all information is confidential.
“However, if a consumer-member has a specific issue or question and wants to speak with a representative of LPEA, we will follow up and do what we can,” said Meier.
LPEA, a Touchstone Energy Cooperative established in 1939, provides to its more than 30,000 members, with in excess of 43,000 meters, safe, reliable electricity at the lowest reasonable cost, while being environmentally responsible. For additional information, contact LPEA at 970.247.5786 or visit www.lpea.coop.