LPEA member satisfaction survey scheduled to begin November 12
Co-op interested in members’ opinions regarding electricity and operations
DURANGO, Colo. – To help determine members’ opinions and electricity practices, plus better serve its members in the future, La Plata Electric Association (LPEA) has contracted with the National Rural Electric Cooperative Association (NRECA) Market Research Services to survey a sampling of households in La Plata and Archuleta counties. The telephone and online surveys are scheduled to begin November 12, 2019.
“The overall objective of the study is to measure current residential member satisfaction with the cooperative and the trends over time,” said Ron Meier, manager of engineering and member relations. “We have the NRECA conduct two surveys each year, so we learn more about our members’ evolving attitudes and opinions. We also use the survey information to shape the cooperative’s future practices and goals.”
Survey telephone calls will be placed during evening hours, between 5 and 9 p.m. (local time) and no calls will be made on Sundays. More than 400 households will be arbitrarily selected and surveyed, and LPEA requests that those who do receive the calls or the email request, participate. The survey, whether telephone or online, should take no more 5 minutes, and all information is confidential.
“However, if a member has a specific issue or question and wants to speak with a representative of LPEA, we will follow up and do what we can,” said Meier.
In 2019, LPEA, celebrated 80 years providing safe, reliable electricity at the lowest reasonable cost to approximately 34,000 members, located in the counties of La Plata, Archuleta, and segments of Hinsdale, Mineral and San Juan.