LPEA phone scam threatening disconnection for non-payment
Current effort appears to be targeting Pagosa Springs businesses – at the moment
DURANGO, Colo. – La Plata Electric Association (LPEA) is once again cautioning its members to not be fooled by impersonators who claim to be from LPEA and threaten disconnection for lack of payment. The current phone scam appears to be targeting Pagosa Springs businesses, demanding immediate payment via a prepaid credit card.
“Every time we turn around, there’s a new twist,” said Ron Meier, LPEA manager of engineering and member services. “Today’s effort involves phone calls to Pagosa businesses – with the caller ID and phone number appearing to be from LPEA – claiming the account is delinquent.”
Meier notes that LPEA does not make phone calls threatening to immediately disconnect anyone’s electricity for lack of payment, nor demand that members get a prepaid credit card to provide funds over the phone. When an account is past due, LPEA customers receive a series of written notices and are given adequate time to settle their bills before any disconnect would take place.
If receiving a questionable phone call demanding immediate payment, LPEA members are asked to get a call-back number from the caller (potential scammer), then hang up and call LPEA directly to see if a true issue exists with their account. If a call is blatantly fraudulent, LPEA members are advised to call local authorities.
LPEA’s Customer Service Representatives can be reached during regular business hours at 970.247.5786 or 888.839.5732, for clarification of any billing questions. LPEA members can also review the status of their account at any time online at www.lpea.coop and click on the SmartHub icon.
LPEA, a Touchstone Energy Cooperative established in 1939, provides to its more than 33,000 members, with in excess of 42,000 meters, safe, reliable electricity at the lowest reasonable cost, while being environmentally responsible. For additional information, visit www.lpea.coop.