LPEA members have multiple payment options to help make paying your bill easy and convenient.
Click on the button below to pay your bill without logging on to the SmartHub portal. You will need your account number which can be found on the paper bill you get in the mail.
LPEA’s SmartHub App is a one-stop-shop for your account with LPEA. Arrange to receive your bill via email, make payments using a credit card, or pay via direct debit from your bank account.
You can also view your account history, examine your current and past energy use, and opt into various LPEA programs. If you’re a new user, set up an account in a few easy steps HERE, or call us for support.
You will be sent a paper statement in the mail each month unless you sign up for paperless billing (add a hyperlink). You can send your payment back in the pre-addressed envelope included in your bill.
Payments sent through the mail should be made by check or money order. Do not send cash in the mail. Post-dated checks will not be accepted.
Pay your bill over the phone using our automated payment system. You can call (888) 836-2029 any day, at any time. Debit and credit cards are accepted.
FRAUD ALERT! Due to data security laws, we are not allowed, and will never request, to take your payment details in person over the phone.
Bring your payment to our office in Durango or Pagosa Springs.
Office hours are as follows:
- Durango: Monday-Thursday, 7 a.m.- 6 p.m.
- Pagosa Springs: Monday – Thursday, 7 a.m.- 6 p.m. (closed from 1:30-2:30 for lunch)
All payments received through the night drop box are posted throughout the day Monday-Thursday 7 a.m. to 6 p.m. Any payment received after 6 p.m., will be posted to the account the next working business day.
The kiosk accepts all major credit cards, banking account details, and/or cash. Kiosks cannot make change. Any extra cash inserted will be applied to your account either as a credit or toward a remaining balance.
Be aware of third-party bill pay websites
We want you to be aware of third-party companies may give the impression that they are an official LPEA bill pay site. These companies are NOT affiliated with LPEA. You might stumble upon such a company if you Google search terms like "Pay my LPEA bill." They appear as an option in the search results and may mislead members into thinking they are on our website. Don't be misled!
While some of these payment sites do work, our members have reported delayed payments, missed due dates, and additional service fees when paying through these third-party sites. Indeed, some of these third-party sites may use our name and logo. They make it appear as if the service is affiliated with LPEA when it is not. This has caused confusion and created a hassle for some LPEA members.
This is a reminder that LPEA only recommends the use of its official payment tool, SmartHub, which is a quick, secure, convenient, and FREE way for members to pay their bills and manage their LPEA accounts.
Please get in touch with us if you have any questions.