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LPEA offices are currently closed to the public due to the COVID-19 pandemic. Online, drive-through, and phone options are still available during normal business hours. As a critical business, LPEA is still fully operational to keep your power flowing.Read more
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How to Pay Your Bill

LPEA members have multiple payment options to help make paying your bill easy and convenient.

PAY NOW

Click on the button below to pay your bill without logging on to the Smart Hub portal. You will need your account number.

PAY NOW

Pay Online in SmartHub

LPEA’s SmartHub App is a one-stop-shop for your account with LPEA. Arrange to receive your bill via email, make payments using a credit card, or pay via direct debit from your bank account.

You can also view your account history, examine your current and past energy use, and opt into various LPEA programs. If you’re a new user, set up an account in a few easy steps HERE, or call us for support.

Go Paperless

To go paperless, log into SmartHub. Under the “My Profile” tab, select “Update My Paper Bill Settings,” and turn on the PAPERLESS bill option.

2020 LPEA Paperless_2.jpg

 

2020%20LPEA%20Paperless_1.jpg

 

Pay by mail

Unless you opt-out (see Pay Online section to learn how), you will be sent a statement in the mail each month with a pre-addressed return envelope enclosed.

Depending on the type of account, a portion of your bill (this is noted on your billing) should be sent along with your payment to ensure proper credit on the account.

Payments sent through the mail should be made with a check or money order. Do not send cash in the mail. Post-dated checks will not be accepted.

Pay by phone

Call (970) 247-5786 and select option three anytime, day or night, to pay via our automated payment system. You can also call the system direct by dialing (888) 836-2029. The system accepts check and credit card payments.

FRAUD ALERT! Due to data security laws, we are not allowed (and will never request) to take your payment details in person over the phone.

In Person/Payment Kiosks

Bring your payment to our office in Durango or Pagosa Springs.

Office hours are as follows:

  • Durango: Monday-Thursday, 7 a.m.- 6 p.m.
  • Pagosa Springs: Monday – Thursday, 7 a.m.- 6 p.m. (closed from 1:30-2:30 for lunch)

Due to COVID-19, LPEA’s main lobbies are closed, but you can drop your payment in our dropbox or use the electronic kiosk at the drive-through lane anytime day or night.

All payments received through the night drop box are posted throughout the day Monday-Thursday 7 a.m. to 6 p.m. Any payment received after 6 p.m., will be posted to the account the next working business day.

The kiosk accepts all major credit cards, banking account details, and/or cash. Kiosks are not able to make change. Any extra cash inserted will be applied to your account either as a credit or toward a remaining balance.

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Customer Service

970.247.5786 or 888.839.5732

Business Hours

Durango: Mon – Thu, 7:00 a.m. – 6:00 p.m.

Pagosa Springs: Mon – Thu, 7:00 a.m. – 5:00 p.m., closed 1:30-2:30

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©2021 La Plata Electric Association. A Touchstone Energy Cooperative

  • About Us
    • ABOUT LPEA
      • LPEA Information & Facts
      • Calendar of Events
      • LPEA History
      • Annual Reports
      • Cooperative Difference
      • Cooperative Principles
      • Employment & Career Opportunities
      • Leadership Team
      • Mission, Vision, Plan
      • Touchstone Energy
    • BOARD DIRECTORS
      • Board of Directors
      • Board of Directors Resources
      • Board of Directors Committees
      • Board Director Candidate Information
      • Annual Meeting
      • Voting Districts
    • POLICIES & REGULATIONS
      • LPEA Policies and Bylaws
  • Community
    • COMMUNITY PROGRAMS
      • Round Up Foundation
      • Energy Outreach Colorado
    • EDUCATIONAL PROGRAMS
      • Educational Electricity Programs
      • Electric Utility Terms
      • Scholarships
      • Cooperative Youth Leadership Camp
      • Youth Tour
        • 2019 Youth Tour Daily Blog
  • Electric Services
    • BILLING
      • Rates
      • COVID-19 Emergency Relief Fund
      • Bill Pay Programs
      • How to Pay Your Bill
      • Late Payments and Bill Pay Assistance
      • Capital Credit Refunds
      • On-bill Financing Program
      • SmartHub Application
    • RESIDENTIAL SERVICE
      • New Construction
      • Forms & Applications
      • AMI Meter Information
      • Time-of-Use Program
      • Undergound Utility Line Location
    • COMMERCIAL SERVICE
      • Commercial Service
  • Member Services
    • REBATE PROGRAMS
      • LPEA Rebate Programs
      • Electric Thermal Storage (ETS) Heater
    • ENERGY EFFICIENCY PROGRAMS
      • Together We Save
      • Energy Conservation Tips
    • LIGHTING
      • Area Light Rental
    • GREEN POWER
      • Green Power Program
    • LOCAL RENEWABLE GENERATION
      • On-Site Net Metering Program
      • Photovoltaics
      • REC Payment & Tax Incentives
      • Renewable Generation Forms
      • Colorado Renewable Portfolio Standard Compliance Report
      • Interconnection Standards
  • Safety
    • ELECTRICAL SAFETY
      • Surge Protectors
      • Electrical Safety Checklist
      • Electrical Safety Tips Quiz
    • ELECTRICAL SAFETY TIPS
      • Indoor Electrical Safety Tips
      • Outdoor Electrical Safety Tips
      • Severe Weather Safety Tips
        • Lightning Safety
      • Generator Safety
  • News & Outage Center
    • Latest News
    • COVID-19 Emergency Relief
    • LPEA Fact Checker
    • News Releases
    • WATT'S UP Member Newsletter
    • LPEA Wire Video Series
    • Outage Viewer Map
    • Power Outage Tips
    • Power Restoration Plan
    • Report An Outage
    • Standby Generator Requirements
    • Social Media Platforms
    • Outage Texting Service (OTS)
  • Contact Us