How to START a new service on SmartHub

  • Go HERE
  • Select State/City/Address and select continue
  • Enter in your personal information and select continue
  • Once all details have been entered and received, a confirmation email will be sent with your new account details

*If you are establishing new services and have existing services at another location, you need to submit a separate disconnect request for the location you are vacating. Otherwise you will be billed for both. 

How to DISCONNECT service on SmartHub

  • Log into your SmartHub account
  • Once logged in, underneath “Contact Us” select “report an issue/Inquiry"
  • From the dropdown box, select “Disconnect Service”
  • Fill out the required information 
  • Once disconnect request has been submitted, you will receive a confirmation email that your request has been received and completed.

Or, call us!

Call our office at (970) 247-5786 anytime during our normal business hours, Monday-Thursday 7 A.M. - 6 P.M. Please have this information ready when you contact us to start or transfer service:

  • Social security number
  • Date of birth
  • Phone number
  • Mailing address
  • Service address
  • Any additional member on account
  • Email address 

Processing Time

Please contact us at least 48 business hours before the effective date. 


A deposit may be required to start your account.

Proof of Identity

For your protection, we must verify your identity before establishing an account. A soft credit check can be processed to verify your identification and determine if a deposit will be added to your account. The credit check will NOT impact your credit score.