How to START a new service on SmartHub

Start Service

  • Go HERE
  • Select State/City/Address and select continue
  • Enter in your personal information and select continue
  • Once all details have been entered and received, a confirmation email will be sent with your new account details

*If you are establishing new services and have existing services at another location, you need to submit a separate disconnect request for the location you are vacating. Otherwise you will be billed for both. 

How to DISCONNECT service on SmartHub

  • Log into your SmartHub account
  • Once logged in, underneath “Contact Us” select “report an issue/Inquiry"
  • From the dropdown box, select “Disconnect Service”
  • Fill out the required information 
  • Once disconnect request has been submitted, you will receive a confirmation email that your request has been received and completed.

Or, call us!

Call our office at (970) 247-5786 anytime during our normal business hours, Monday-Thursday 7 A.M. - 6 P.M. Please have this information ready when you contact us to start or transfer service:

  • Social security number
  • Date of birth
  • Phone number
  • Mailing address
  • Service address
  • Any additional member on account
  • Email address 

Processing Time

Please contact us at least 48 business hours before the effective date. 

Deposits

A deposit may be required to start your account.

Proof of Identity

For your protection, we must verify your identity before establishing an account. A soft credit check can be processed to verify your identification and determine if a deposit will be added to your account. The credit check will NOT impact your credit score.

Stopping Your Service? Have a Plan for Your Capital Credits. 

Your capital credits remain on LPEA's financial records in your name until they are retired. Capital Credit retirements to your account will continue to be made until the balance is fully paid out, typically over a period of up to 25 years. 

It is your responsibility to notify LPEA of any changes tin address, so you can be located when it is time to retire Capital Credits. Capital Credit checks that are returned with no forwarding address information will be held for three years. If not claimed, the funds are used for educational or charitable purposes as determined by the LPEA Board of Directors, as outlined in our Bylaws. Unclaimed Capital Credit funds support LPEA's scholarship and grant programs and contribute to educational and non-profit community projects in La Plata and Archuleta counties.