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LPEA offices are currently closed to the public due to the COVID-19 pandemic. Online, drive-through, and phone options are still available during normal business hours. As a critical business, LPEA is still fully operational to keep your power flowing.Read more
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Late Payments and Bill Pay Assistance

We understand life can be unpredictable. That's why we do our best to work with you and your situation. We have programs that may help you with your past-due bill. Our policies on late payments are outlined below.

Late Payments

An LPEA bill is considered past due when not paid by the date printed on the bill. If payment is not received three days prior to the next billing date, a reminder/disconnect notice is mailed out for the first two occurrences in a one-year period.

Should a third notice be required, a disconnect notice will be sent and a late fee will be levied for either $4.00 or 1.75% of the past due balance, whichever is greater.

If payment is not received by the due date on the disconnect notice, the service will be terminated. Additional charges are required to restore service after it has been disconnected.

Bill-pay Assistance

If you are having trouble paying your bill, please call us at (970) 247-5786. We can evaluate your situation and suggest payment plans, budget billing options, or rate changes. We can also refer you to local agencies with funds available for utility bill assistance.

Additional Resources:

  • Southwest Colorado Disaster Assistance: swcoda.org
  • Pine River Shares: pinerivershares.org and (970) 884-6040
  • Housing Solutions of the Southwest:  swhousingsolutions.com and  (970) 259-1086
  • Durango/Bayfield Family Center: lpfcc.org  and (970) 385-4747
  • Colorado Department of Human Services Low Income Energy Assist: colorado.gov/pacific/cdhs/leap and (866) 432-8435
  • Discovery Goodwill: LEAPHELP@discovermygoodwill.org and (719) 635-4483 (available November-April and will only cover your main source of heat)
  • Aid to All: aidtoall.org
  • Southern Ute Tribal Assistance: (970) 563-4718
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Customer Service

970.247.5786 or 888.839.5732

Business Hours

Durango: Mon – Thu, 7:00 a.m. – 6:00 p.m.

Pagosa Springs: Mon – Thu, 7:00 a.m. – 5:00 p.m., closed 1:30-2:30

Social Media

©2021 La Plata Electric Association. A Touchstone Energy Cooperative

  • About Us
    • ABOUT LPEA
      • LPEA Information & Facts
      • Calendar of Events
      • LPEA History
      • Annual Reports
      • Cooperative Difference
      • Cooperative Principles
      • Employment & Career Opportunities
      • Leadership Team
      • Mission, Vision, Plan
      • Touchstone Energy
    • BOARD DIRECTORS
      • Board of Directors
      • Board of Directors Resources
      • Board of Directors Committees
      • Board Director Candidate Information
      • Annual Meeting
      • Voting Districts
    • POLICIES & REGULATIONS
      • LPEA Policies and Bylaws
  • Community
    • COMMUNITY PROGRAMS
      • Round Up Foundation
      • Energy Outreach Colorado
    • EDUCATIONAL PROGRAMS
      • Educational Electricity Programs
      • Electric Utility Terms
      • Scholarships
      • Cooperative Youth Leadership Camp
      • Youth Tour
        • 2019 Youth Tour Daily Blog
  • Electric Services
    • BILLING
      • Rates
      • COVID-19 Emergency Relief Fund
      • Bill Pay Programs
      • How to Pay Your Bill
      • Late Payments and Bill Pay Assistance
      • Capital Credit Refunds
      • On-bill Financing Program
      • SmartHub Application
    • RESIDENTIAL SERVICE
      • New Construction
      • Forms & Applications
      • AMI Meter Information
      • Time-of-Use Program
      • Undergound Utility Line Location
    • COMMERCIAL SERVICE
      • Commercial Service
  • Member Services
    • REBATE PROGRAMS
      • LPEA Rebate Programs
      • Electric Thermal Storage (ETS) Heater
    • ENERGY EFFICIENCY PROGRAMS
      • Together We Save
      • Energy Conservation Tips
    • LIGHTING
      • Area Light Rental
    • GREEN POWER
      • Green Power Program
    • LOCAL RENEWABLE GENERATION
      • On-Site Net Metering Program
      • Photovoltaics
      • REC Payment & Tax Incentives
      • Renewable Generation Forms
      • Colorado Renewable Portfolio Standard Compliance Report
      • Interconnection Standards
  • Safety
    • ELECTRICAL SAFETY
      • Surge Protectors
      • Electrical Safety Checklist
      • Electrical Safety Tips Quiz
    • ELECTRICAL SAFETY TIPS
      • Indoor Electrical Safety Tips
      • Outdoor Electrical Safety Tips
      • Severe Weather Safety Tips
        • Lightning Safety
      • Generator Safety
  • News & Outage Center
    • Latest News
    • COVID-19 Emergency Relief
    • LPEA Fact Checker
    • News Releases
    • WATT'S UP Member Newsletter
    • LPEA Wire Video Series
    • Outage Viewer Map
    • Power Outage Tips
    • Power Restoration Plan
    • Report An Outage
    • Standby Generator Requirements
    • Social Media Platforms
    • Outage Texting Service (OTS)
  • Contact Us