To help us better support our large and growing list of members with Electric Thermal Storage (ETS) units in their homes, we are now partnering with Durango Electrical Services (aka Durango Electric). LPEA will remain involved in advisory and support services around ETS units, but Durango Electric will now manage sizing, parts, system orders, installations, and maintenance for those units.
The impetus behind this shift was that LPEA could not keep up with the demand and properly serve our members. LPEA and the ETS manufacturer, Steffes, reached out to multiple contractors in both Durango and Pagosa Springs to see if they would be interested and capable of taking on the parts, maintenance, ordering, and installation of Steffes equipment. Steffes – who is ultimately responsible for picking their distribution partners – vetted several contractors before determining that Durango Electric was the best option moving forward. Durango Electric has a long history of providing high-quality, professional service to our ETS members, with several ETS specialists on staff.
Other options, such as sourcing all equipment through a local distributor, were explored but determined not to be economically viable.
In an effort to provide better service for our co-op members and support our local contractor network, LPEA is also developing a Qualified Contractor Program. This program will help LPEA to both promote our local contractors and connect our membership with quality contractors. A similar program is already in place for our solar installers, and we will be extended these efforts to cover all our rebate programs including heating & cooling, water heaters, lighting, and electric vehicle charging infrastructure.
Members with ETS questions or issues are now welcome to call either LPEA or Durango Electric for support. You are also welcome to continue using any contractor you prefer for ETS services and support.
For more on LPEA’s ETS program, visit lpea.coop/ETS