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LPEA offices are currently closed to the public due to the COVID-19 pandemic. Online, drive-through, and phone options are still available during normal business hours. As a critical business, LPEA is still fully operational to keep your power flowing.Read more
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Coronavirus update

Coronavirus update

Friday | March 13, 2020
All News

COVID-19 UPDATES

To our members

LPEA plays a vital role in powering our communities and ensuring the essential services you depend on continue without interruption. With the health and safety of our employees and members in mind, we continue to closely monitor the ongoing situation with the COVID-19 pandemic and are taking proper precautions to ensure our essential business operations are not compromised.

What we’re doing

For our members

  • The LPEA Board of Directors approved a series of measures in March 2020 to support our members during the COVID-19 pandemic. These measures included the temporary suspension of disconnects for non-payment, a three-month delay of the scheduled rate increase, and an emergency allocation of $90,000 in bill pay assistance and emergency services. More details 

  • If you are having trouble paying your bill due to COVID-19, contact us directly or click here.

Public facilities and meetings

  • LPEA’s main lobbies in Durango and Pagosa Springs are closed to the public until further notice. Drive-through options are available at each office, and our phones remain open Monday through Thursday, 7 a.m. to 6 p.m. at (970) 247-5786. Emergency and automated services are available through that number 24/7.

  • LPEA’s meeting facilities are closed to all public events. Existing events will be canceled or postponed until further notice.

  • Board meetings will be held remotely via video conference until further notice. Members will be able to participate virtually, and the meetings will be recorded for later viewing. Access details will be made available here.

  • LPEA will host a partial, virtual Annual Meeting on June 17th, 2021 solely for the purpose of electing and seating new directors. The remainder of the Annual Meeting will be scheduled for a time later in 2021 when, and if, it is safe to do so.

  • LPEA employees have canceled all non-essential travel, are conducting meetings virtually, and are working from home when possible.

Programs

  • We will not conduct in-home energy audits until further notice. Members can still call us for assistance at (970) 247-5786.

  • Applications for new construction can be accessed here. Once complete, applications should be scanned and emailed to newconstruction@lpea.coop. Questions on new construction and staking services should be directed to (970) 382-3555.

What you can do:

  • Skip the trip to our offices and pay your bill from home:

    • Receive your bill via email, make energy payments using a credit card, or pay from your checking account through the SmartHub App.

    • Have your bill automatically deducted from your checking account or your credit card. To sign up for electronic transfer, access your account online through SmartHub and go to Auto Pay Accounts. To access your account for the first time, you will need to register using your account number.

    • Call us. Our Pay by Phone automated system is available 24-hours per day. For more information on any of our payment options, please call us at (970) 247-5786

  • Stay informed: For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC), the Colorado Department of Public Health, and San Juan Basin Public Health. These organizations will provide you with the most up-to-date and accurate information about the disease.

We will continue to monitor the situation and resume normal operations as soon as possible. Thank you for your understanding.

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Customer Service

970.247.5786 or 888.839.5732

Business Hours

Durango: Mon – Thu, 7:00 a.m. – 6:00 p.m.

Pagosa Springs: Mon – Thu, 7:00 a.m. – 5:00 p.m., closed 1:30-2:30

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©2021 La Plata Electric Association. A Touchstone Energy Cooperative

  • About Us
    • ABOUT LPEA
      • Code of Excellence
      • LPEA Information & Facts
      • Calendar of Events
      • Mission, Vision, Plan
      • LPEA History
      • Cooperative Difference and Principles
      • Power Supply
      • Leadership Team
      • Employment & Career Opportunities
      • Annual Reports
    • BOARD DIRECTORS
      • Board of Directors
      • Board of Directors Resources
      • Board of Directors Committees
      • Board Director Candidate Information
      • Annual Meeting
      • Voting Districts
    • POLICIES & REGULATIONS
      • LPEA Policies and Bylaws
  • Community
    • COMMUNITY PROGRAMS
      • Round Up Foundation
      • Energy Outreach Colorado
      • Grant Programs
    • EDUCATIONAL PROGRAMS
      • Educational Electricity Programs
      • Electric Utility Terms
      • Scholarships
      • Cooperative Youth Leadership Camp
      • Youth Tour
        • 2019 Youth Tour Daily Blog
  • Electric Services
    • BILLING
      • Go paperless!
      • Electric Energy Rates
      • Bill Pay Programs
      • How to Pay Your Bill
      • Late Payments and Bill Pay Assistance
      • Capital Credit Refunds
      • On-bill Financing Program
      • SmartHub Application
      • 2020 Rate Increase Resources
    • RESIDENTIAL SERVICE
      • New Construction
      • Forms & Applications
      • AMI Meter Information
      • Time-of-Use Program
      • Undergound Utility Line Location
    • COMMERCIAL SERVICE
      • Commercial Service
  • Member Services
    • REBATE PROGRAMS
      • LPEA Rebate Programs
      • Electric Thermal Storage (ETS) Heater
    • ENERGY EFFICIENCY PROGRAMS
      • Together We Save
      • Energy Conservation Tips
    • LIGHTING
      • Area Light Rental
    • GREEN POWER
      • Green Power Program
    • LOCAL RENEWABLE GENERATION
      • On-Site Net Metering Program
      • Photovoltaics
      • REC Payment & Tax Incentives
      • Renewable Generation Forms
  • Safety
    • ELECTRICAL SAFETY
      • Surge Protectors
      • Electrical Safety Checklist
    • ELECTRICAL SAFETY TIPS
      • Indoor Electrical Safety Tips
      • Outdoor Electrical Safety Tips
      • Severe Weather Safety Tips
        • Lightning Safety
      • Generator Safety
  • News & Outage Center
    • Latest News
    • LPEA Fact Checker
    • News Releases
    • WATT'S UP Member Newsletter
    • LPEA Wire Video Series
    • Outage Viewer Map
    • Power Outage Tips
    • Power Restoration Plan
    • Report An Outage
    • Standby Generator Requirements
    • Social Media Platforms
    • Outage Texting Service (OTS)
  • Contact Us