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LPEA offices are currently closed to the public due to the COVID-19 pandemic. Online, drive-through, and phone options are still available during normal business hours. As a critical business, LPEA is still fully operational to keep your power flowing.Read more
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New customer service hours starting July 6

New customer service hours starting July 6

Monday | June 29, 2020
All News

New office hours from July 6th

LPEA will observe new hours of operation effective Monday July 6th. LPEA’s customer service teams in Durango and Pagosa Springs will be available 7 a.m to 6 p.m. Monday through Thursday. We will be closed Friday, and emergency services will still be available 24/7.

The rationale behind the change is two-fold: we want to be more accessible to our members and we want to improve operational efficiency and cost-savings. We’ve received feedback from members that they would appreciate extended hours during the week so they can conduct business with us outside of standard 8-5 working hours. This shift allows us to be available an extra two hours a day, Monday through Thursday, to serve our members.

We also anticipate this change will improve LPEA’s operational efficiency and cost savings. Our field staff will have more hours in a day to complete projects, which means less overall driving time within our large service territory, and less overtime hours. Our Colorado cooperative peers who have already made the switch have realized great benefits, and we hope to follow suit.

Keeping health and safety as a top priority, our lobbies and meeting facilities remain closed to the public. Drive-through payment options are available, as are online services through SmartHub. Sign up or log in here.

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Customer Service

970.247.5786 or 888.839.5732

Business Hours

Durango: Mon – Thu, 7:00 a.m. – 6:00 p.m.

Pagosa Springs: Mon – Thu, 7:00 a.m. – 5:00 p.m., closed 1:30-2:30

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©2021 La Plata Electric Association. A Touchstone Energy Cooperative

  • About Us
    • ABOUT LPEA
      • LPEA Information & Facts
      • Calendar of Events
      • LPEA History
      • Annual Reports
      • Cooperative Difference
      • Cooperative Principles
      • Employment & Career Opportunities
      • Leadership Team
      • Mission, Vision, Plan
      • Touchstone Energy
    • BOARD DIRECTORS
      • Board of Directors
      • Board of Directors Resources
      • Board of Directors Committees
      • Board Director Candidate Information
      • Annual Meeting
      • Voting Districts
    • POLICIES & REGULATIONS
      • LPEA Policies and Bylaws
  • Community
    • COMMUNITY PROGRAMS
      • Round Up Foundation
      • Energy Outreach Colorado
    • EDUCATIONAL PROGRAMS
      • Educational Electricity Programs
      • Electric Utility Terms
      • Scholarships
      • Cooperative Youth Leadership Camp
      • Youth Tour
        • 2019 Youth Tour Daily Blog
  • Electric Services
    • BILLING
      • Rates
      • COVID-19 Emergency Relief Fund
      • Bill Pay Programs
      • How to Pay Your Bill
      • Late Payments and Bill Pay Assistance
      • Capital Credit Refunds
      • On-bill Financing Program
      • SmartHub Application
    • RESIDENTIAL SERVICE
      • New Construction
      • Forms & Applications
      • AMI Meter Information
      • Time-of-Use Program
      • Undergound Utility Line Location
    • COMMERCIAL SERVICE
      • Commercial Service
  • Member Services
    • REBATE PROGRAMS
      • LPEA Rebate Programs
      • Electric Thermal Storage (ETS) Heater
    • ENERGY EFFICIENCY PROGRAMS
      • Together We Save
      • Energy Conservation Tips
    • LIGHTING
      • Area Light Rental
    • GREEN POWER
      • Green Power Program
    • LOCAL RENEWABLE GENERATION
      • On-Site Net Metering Program
      • Photovoltaics
      • REC Payment & Tax Incentives
      • Renewable Generation Forms
      • Colorado Renewable Portfolio Standard Compliance Report
      • Interconnection Standards
  • Safety
    • ELECTRICAL SAFETY
      • Surge Protectors
      • Electrical Safety Checklist
      • Electrical Safety Tips Quiz
    • ELECTRICAL SAFETY TIPS
      • Indoor Electrical Safety Tips
      • Outdoor Electrical Safety Tips
      • Severe Weather Safety Tips
        • Lightning Safety
      • Generator Safety
  • News & Outage Center
    • Latest News
    • COVID-19 Emergency Relief
    • LPEA Fact Checker
    • News Releases
    • WATT'S UP Member Newsletter
    • LPEA Wire Video Series
    • Outage Viewer Map
    • Power Outage Tips
    • Power Restoration Plan
    • Report An Outage
    • Standby Generator Requirements
    • Social Media Platforms
    • Outage Texting Service (OTS)
  • Contact Us