La Plata Electric Association, Inc. (LPEA) is proud to offer “pay as you go” electricity to our cooperative members. You have the option to sign up for PrePay. There’s no difference in the electric service you’ll receive from LPEA — just in HOW and WHEN you pay for it.
When you sign up for PrePay, you are paying for your electric service before charges are incurred, eliminating late payment and reconnection fees. You pay as often and as much as you’d like. You can make a payment to replenish or increase your LPEA account balance on SmartHub, online, by phone, by mail or in person at an LPEA office or kiosk in Durango or Pagosa Springs.
You have the power. You’re in control of your budget, your usage and your payments to LPEA.
PrePay offers La Plata Electric Association, Inc. members electric service without deposits and reconnect fees. There is no minimum payment required. However, if an LPEA member has a negative balance and their electric service has been disconnected, they are required to pay the amount of the negative balance plus and additional $5.01 to create a positive balance prior to the meter reconnecting. And best of all, there’s no deposit required for LPEA PrePay accounts.
For additional PrePay information, contact LPEA at (970) 247-5786, Monday through Thursday 7:00 a.m ─ 6:00 p.m. with any questions concerning your LPEA account.
PrePay Frequently Asked Questions (FAQs):
Q. Will I be required to pay a deposit or have a credit check to sign up for PrePay?
A. No. PrePay accounts do not require a deposit or credit check.
Q. Is there a monthly fee?
No. There is no additional cost for using LPEA’s PrePay service.
Q. Will I pay the same rate per-kWh as regular LPEA accounts?
A. Yes. There’s no difference in the electric service you’ll receive from LPEA — just in HOW and WHEN you pay for it.
Q. How do I access my LPEA PrePay account information and alert settings?
A. LPEA members can use the SmartHub App and/or user-friendly web portal to help monitor your LPEA account and settings, daily energy use, charges and payments. This, along with alerts, enables members to be proactive about their account.
Q. How much does the SmartHub App cost?
A. Nothing. The SmartHub App is completely FREE!
Q. Where do I get the SmartHub App for my mobile device?
A. Here are the links for both Apple and Android mobile devices:
Q. Can I access SmartHub on my personal computer?
A. Yes. You can access LPEA’s SmartHub at https://lpea.smarthub.coop/Login.html#.
Q. What if my balance drops to or below $0.00?
A. If the balance drops to or below $0, the billing system will send a final warning, text or phone message, at 6:00 a.m. If a payment is not received, the meter will automatically disconnect at approximately 9:00 a.m. The meter will not disconnect on holidays or weekends when LPEA is not open for business.
Q. Does the SmartHub App provide any notification before your service is disconnected?
A. Yes. Effective alerts can provide a variety of notifications before an LPEA account is at risk of "going negative" and being disconnected. The Low Balance Alert you set indicates how many days advance notice you want, based on your average daily cost. If you use about $5/day and want 7 days' notice, you set the Low Balance Alert at $35.
In extreme circumstances when your account balance may hit “$0.00,” you get a Pending Disconnect Alert. You need only restore a minimal credit back on your account to forestall disconnection.
In contrast, when you receive a traditional bill with a disconnect notice, a payment of several hundred dollars may be required — money for energy already used a month ago, plus collect/reconnect fees.
For additional PrePay information, contact LPEA at (970) 247-5786, Monday through Thursday 7:00 a.m. ─ 6:00 p.m. with any questions concerning your LPEA account.