We want you to be aware of a company called Doxo (https://www.doxo.com/info/la-plata-elec-cooperative-assc), which promotes itself as an official LPEA bill pay site, but is NOT affiliated with LPEA. You might stumble upon Doxo if you Google search terms like “Pay my LPEA bill.” They appear as an option in the search results and mislead members into thinking they are on our website. Don’t be misled! Doxo does an excellent job of branding their site to match LPEA (and other utilities).
While the payment site does work, our members have reported delayed payments, missed due dates, and additional service fees when paying through Doxo. Using our name and logo is unauthorized and makes it appear as if the service is affiliated with LPEA when it is not. This has caused confusion and created a hassle for some LPEA members.
This is a reminder to always use LPEA’s official payment tool, SmartHub, which is a quick, secure, convenient, and FREE way for members to pay their bills and manage their LPEA accounts.
Please get in touch with us if you have any questions.