LPEA phone scamming stepping up once again
Scam effort, as always, threatens electricity disconnect for non-payment
DURANGO, Colo. – La Plata Electric Association (LPEA) is once again cautioning its members to not be fooled by impersonators who claim that their electricity will be disconnected for non-payment. The current scam claims Xcel Energy (which serves the Denver area) will disconnect power for lack of payment.
“As always, there’s a new twist, and now they appear to be confusing LPEA members claiming to be from Xcel Energy,” said Ron Meier, LPEA manager of engineering and member services. “LPEA has no affiliation with Xcel, which is a completely separate distribution company serving a variety of regions – but not southwest Colorado. But we understand that threatening our members with electricity disconnection in any way is unsettling.”
Meier notes that LPEA does not make phone calls threatening to immediately disconnect anyone’s electricity for lack of payment, nor demand that members get a prepaid credit card to provide funds over the phone, and members should never give a personal credit card number over the phone. When an account is past due, LPEA customers receive a series of written notices and are given adequate time to settle their bills before any disconnect would take place.
If receiving a questionable phone call, or text message on cell phones, demanding immediate payment, LPEA members are asked to record a call-back number from the presumed scammer, then call LPEA directly to see if an issue truly exists with their account. If a call/text is blatantly fraudulent, LPEA members are advised to call local authorities.
LPEA’s Customer Service Representatives can be reached during regular business hours, Monday-Friday, at 970.247.5786 for clarification of any billing questions. LPEA members can also review the status of their account at any time online at www.lpea.coop and click on the SmartHub icon.
LPEA, a Touchstone Energy Cooperative celebrating 80 years in 2019, provides to its more than 30,000 members, with in excess of 43,000 meters, safe, reliable electricity at the lowest reasonable cost, while being environmentally responsible.