Here's How it Works
- You'll enroll in the program through your Smarthub account.
Mobile
- Login to Smarthub
- Click the ... in the bottom right
- Select Contact Us
- Select Account & Service Support
- Select Lighten the Load Signup
- Select today's date for the Required By Date field
- Click Send in the top right
Desktop
- Login to Smarthub
- Select Account & Service Support In the menu to the left
- Select Lighten the Load Signup from the dropdown
- Select today's date for the Required By Date field
- Click Send in the bottom right
- If you have trouble with this enrollment, please call 970-247-5786 and one of our Member Service Representatives can help you.
- You must ALSO enroll in email and/or text notifications in SmartHub to participate in our Lighten the Load program.
Desktop
- Login to Smarthub
- Click Settings in the menu to the left
- Select Contact Methods
- Confirm the phone and/or email address where you'd like to receive notifications is listed. If not, you'll need to add it via the green buttons for Add Email or Add Phone
- Select Manage Notifications from the menu to the left
- Select Usage
- Select Peak Time Alert
- Ensure the contact methods you'd like to use are highlighted in grey and click Save in the bottom right.
Mobile
- Login to Smarthub
- Select the ... in the bottom right
- Select Settings
- Select Contact Methods
- Confirm the phone and/or email address where you'd like to receive notifications is listed. If not, you'll need to add it via the phone or email icons at the top of the screen.
- Once added, click Settings in the top left to go back.
- Select Manage Notifications
- Select Usage
- Select Peak Time Alert
- Toggle the contact methods where you' dlike to receive notifications and click Save.
- Here’s a step-by-step guide to activating LTL Event notifications.
- If you have trouble with this enrollment, please call 970-247-5786 and one of our Member Service Representatives can help you.
- Once you’ve enrolled in the program, you will receive an alert via email or text message informing you about an upcoming time when you can save. Alerts are typically sent a day in advance.
- These events will usually be two to three-hour blocks and are likely to occur between 6:00 AM and 10:00AM and between 4:00 PM and 9:00 PM.
- During the time period specified in the alert, reduce your electric usage however you’d like.
- The goal is to use less power during the peak event time window than you normally would.
Ways to Reduce Energy Useage in Winter:
- Turn off heat tape and roof cables: These run continuously and can draw 5 to 12 watts per foot. Turning them off for a 2-hour window during an event can be one of the single biggest reductions available to most members.
- Drop your hot tub temperature: Drop the setpoint by 10 degrees before the event window. The tub will coast through two hours and recover after.
- Delay your EV charging:Delay your charge session until after the event ends. Most EVs let you schedule charging through the vehicle or the charger itself.
- Turn off electric space heaters: If you're running a portable space heater, turn it off during the window and layer up.
- Wait to run laundry and dishwasher: Push these to after the event. A dryer alone pulls 2,000 to 5,000 watts.
Check out this resource for more ways to save energy.
- We calculate a baseline from your electric usage during recent similar days.
- If you reduce your energy use during the specified timeframe compared to your baseline, you will get rewarded with a bill credit on your next bill: $1 per kWH reduced compared to your baseline.
Sign up for Notifications from Desktop
- If you already have a SmartHub account you may skip this step
- You'll need the following information to set up your SmartHub account:
- Your billing account number
- Member's last name (or business name)
- A working email address
- Register HERE
- You may also access SmartHub via the green "PAY BILL" button at the top of the website or by downloading the APP
Once you are logged in to SmartHub, you'll be able to add your preferred contact methods
- Click the "Settings" tab (to the left side of the screen)
- Select "Contact Methods" from the "Settings" menu
- By default, the SmartHub registration email (you used to login) is added as an available contact. You may add additional emails and/or phone numbers to deliver LTL notifications to other people at your discretion.
If you don't wish to add a new email or phone contact (in addition to your registration email), proceed to Step 3.
- Select the contact method you'd like to add (phone or email)
- If adding a phone number (Adding a new email address follows the same steps, without the text and voice call fields):
- Enter the phone number
- Select yes for text messages
- Select yes or no for voice calls (optional)
- Check the "I accept the Terms & Conditions" checkbox
- Click "Save"
- A verification code will be sent to the number provided
- Enter the code into the verification code field when prompted
- Click "Save"
Once you've added your contact information, you may select the types of notifications you'd like to receive.
If you are enrolling in Lighten the Load, you MUST enroll your contact method (phone and/or email) in this notification type.
- Navigate to the "Settings" menu to the left of the screen
- Select "Manage Notifications"
- Select the "Usage" drop-down
- Confirm or add your phone and/or email address for the "Peak Time Alert" notifications. **Be sure the phone number and/or email address you want to use are highlighted in grey.
- Click "Save"
To take full advantage of the program and earn the biggest savings, remember to adjust things like thermostats and hot tub temperatures, reschedule things like laundry and dishwashing, and turn off things like heat tape.
Sign up for Notifications from Mobile
- If you already have a SmartHub account you may skip this step
- You'll need the following information to set up your SmartHub account:
- Your billing account number
- Member's last name (or business name)
- A working email address
- Download the App HERE
- Select "Register Now" on the login screen then enter your information when prompted
Once you are logged in to SmartHub, you'll be able to add your preferred contact methods
- Click the three dots in the bottom right of the app to access the "Settings" menu
- Select "Contact Methods" from the "Settings" menu
- By default, the SmartHub registration email (you used to login) is added as an available contact. You may add additional emails and/or phone numbers to deliver LTL notifications to other people at your discretion.
If you don't wish to add a new email or phone contact (in addition to your registration email), proceed to Step 3.
- Select the contact method you'd like to add (phone or email)
Once you've added your contact information, you may select the types of notifications you'd like to receive.
If you are enrolling in Lighten the Load you MUST enroll your preferred contact method (phone and/or email) in this notification type.
- Navigate to the "Settings" menu via the three dots to the bottom left of the app
- Select "Manage Notifications"
- Select the "Usage" Option
- Confirm that your phone number and/or email address is enrolled in the "Peak Time Alert" notifications.
- If not, tap on "Not Enrolled"
- On the "Edit Contact Preferences" screen that opens, tap the toggle button next to the phone number and/or email address you would like to enroll.
- "Save"
To take full advantage of the program and earn the biggest savings, remember to adjust things like thermostats and hot tub temperatures, reschedule things like laundry and dishwashing, and turn off things like heat tape.
